Help - Frequently Asked Questions

When is the next sailing to my chosen destination?
Sailings are usually weekly or twice a month depending on the destination; please check with the office for this information on 02088888787.
What documents do I need?
Sri Lanka - Full name and addresses as per the passport
Philippines - Detailed packing list per box
Indonesia - Detailed packing list per box and passport copy
Other destinations - Passport copy and detailed packing list.
What are the sizes of boxes supplied by Trico?
BOX TYPE DIMENSIONS (INCHES) VOLUME (CUBIC FEET) COST
T/CHEST CARTON 24x20x17 5 4.00
TV CARTON - MEDIUM 24x 24x24 8 6.00
TV CARTON - LARGE 34x23x28 13 6.00
WOODEN BOX - T/CHEST 24x20x17 5 8.00
What is the maximum weight allowed in each box?
T/ Chest carton - 35kgs
TV Carton - Medium - 50kgs
TV Carton - Large - 70kgs
Does Trico provide transport?
Yes - Trico can provide its own transport within the M25.
Transport to addresses outside of London can be also arranged: please let us know your postcode.
What are the transport costs and what dates does Trico come to my area?
Please visit our delivery and collection schedule >>>>
What would be the freight cost by sea/air?

For the following countries please visit the link:

Philippines
Indonesia

For other countries please contact us for an up to date price.

Will Trico be able to match a quote given by a competitor?
We will try to where possible, depending on the size of the shipment.
Can Trico come and pack my cargo?

For small shipments, we deliver empty cartons, for which you will need to pay a deposit at the time of delivery, but we will not pack small boxes for you. Once you have packed, securely sealed and labelled them we will come and collect them.

For large shipments where you are moving abroad, we can offer in house packing and removal. The cost of this will depend on the number of bedrooms, your location and how many days it will take us.

How long will it take for my goods to reach the destination?

Sri Lanka - 18 days approximately
Phillipines - 35 days approximately
Indonesia - 30 days approximately

These transit times are from date of sailing to date of arrival at destination. There can some times be delays due to unforeseen circumstances from the shipping line.

What is 'door to door service'?
This service is the payment to take your goods up to your address at your choice of destination and can be opted for when you pay your freight service. It includes customs clearance, local port charges, local transport and the local agency fee. This service excludes customs duty and taxes.
What is 'door to port' service?
This service is the payment to take your goods up to the port take your goods up to the port of your choice. This excludes local charges i.e. customs clearance, local port charges, agency fee local handling charges, local transport and customs duty and taxes.
How would I know when my goods arrive at my country?
You will get a notice of arrival from an agent at the destination port. We will also give you the agent's details and approximate date of arrival of your goods. You need to contact the agent as soon as you arrive at the destination and follow it up with them.
How many free days can I get before the storage starts at the destination port? (This applies only to door to port cargo and not door to door)
It varies from country to country, so you will need to be in touch with the local agent. For whatever the reason if customs clearance gets delayed then storage will be incurred. We cannot advise you about cost of storage. You will need to clear your goods as soon as possible in order to avoid heavy storage charges.
Is insurance for my goods included in freight charges?
NO, unless you specifically request it.

We can get insurance cover for goods that are valued at more than £2000 and we will need the details of the itemise list. If your goods value less than £2000.00 you will need to get your own insurance cover.
How do I pay for my shipment?
  • Bank Transfer - Bank: HSBC
    Account Name: Trico Freight UK Ltd
    Account Number: 51780409
    Sort Code: 40-07-31
    Please put your invoice number as a reference so we can easily trace the payment or if a reference is not able to be mentioned, please notify our office immediately.
  • Post us a cheque - Trico Freight UK Ltd
    555 White Hart Lane
    Safe House Storage
    London
    N17 7RP
    Please mention your invoice number at the back of the cheque so we can identify the payment
  • Cash - If you know the exact amount you can pay cash to the driver and he will issue you with a reciept or pay at our office.
Do Trico have offices in other countries?
Yes, please see our contact list.
Can I send goods from other countries to UK?
Yes, but we cannot advice cost of freight- please contact our branch office in the country of your choice.
What are the costs of import clearance in the UK?
Please follow the link to our import service >>
Do Trico send goods by air?
Yes.
What would be the cost?
It will depend on the destination and charges will be based on weight (either volume or dead weight) Please send us an email to info@tricofreight.co.uk with the number of pieces and weight.
How do I book a delivery of cartons?
Please send us an email or contact us by telephone to arrange a delivery of the cartons. On the day of delivery the driver will take a deposit depending on the number of boxes delivered and will issue you with a reciept. You can pay this by cash or cheque.
Can I cancel an order after it is submitted?
Yes, we do accept cancellations of orders however it should be done 48 hours before delivery is to take place.
How can I arrange a collection of my goods?
Please send us an email or phone us to arrange a collection. Before collection is arranged, please ensure that the goods are packed, sealed securely and each box is labelled with the recievers details. Please see the following link for instuctions when dispatching your goods.